When COVID-19 hit in March 2020 EIP and Echelon created a free weekly forum, offering a neutral platform for clients, suppliers and contractors to share information and experiences, plus a website to discuss developments and analyse trends emerging through the crisis. The focus was on business continuity: anticipating resident needs and benchmarking around specific data and issues.
Through the groups clients were supported to manage existing relationships with contractors within the context of COVID-19, giving guidance for managing future procurement strategies throughout the pandemic and keeping communication flowing when meeting in person wasn’t possible.
The Echelon team interpreted government guidance and put it into practical terminology, writing a suite of inserts for commercial models, specifications and contracts. EIP issued a COVID-19 closedown, contingency and restart procedure and timetable, including a health and safety checklist which offered COVID-secure guidance for working in tenants’ properties.